Shipping policy

Shipping Policy

Last Updated: [05 October, 2026]

Thank you for visiting and shopping at Helsinki Playground. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

Helsinki Playground handle and ship orders ever Thursday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily use Posti for our deliveries.

Domestic (Finland)

Shipping Method
Posti, Postnpord, Matkahuolto, FedEx, DHL, UPS

Estimated Delivery Time
4-5 business days

Cost
15€

International (Europe & Overseas)

Europe (EU)

Shipping Method
Posti, GLS, Postnpord, FedEx, DHL, UPS

Estimated Delivery Time
7-12 business days

Cost
17€

Rest of World

Shipping Method
Posti (Finnish Postal Service), UPS, DHL, FedEx, GLS

Estimated Delivery Time
10-15 business days

Cost
38 - 95€ 
(Ex. Eastern Asia 38-47€, US & Canada 38-95€, Europe outside EU 40€)

> Note: Delivery delays can occasionally occur due to seasonal peaks or customs processing in the destination country.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Helsinki Playground is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Within the EU: No customs duties apply.

  • Outside the EU: Your package may be subject to import duties and VAT. These are usually collected by your local postal service or courier before delivery.

5. Damages

Helsinki Playground is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Returns Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.